Terms and Conditions
This page has the entire GoodPhone Service Agreement document, complete with definitions and explanations, for all GoodPhone business telephone services. As used throughout this agreement, the following definitions shall apply:
“And” as well as “or” shall be construed both conjunctively and disjunctively, as necessary, in order to bring within the scope of any specification in this agreement all information or detail that might be construed to be outside the scope of this agreement.
“Any” shall be construed to include “all,” and “all” shall be construed to include the word “any.”
“Cancel/Cancellation” shall refer to an action by you to eliminate or end services provided by GoodPhone to you.
“Each” shall be construed to include “every,” and “every” shall be construed to include “each.”
“Referring to” or “relating to” shall mean discussing, describing, reflecting, containing, analyzing, studying, reporting, commenting, evidencing, constituting, setting forth, considering, recommending, concerning, or pertaining to, in whole or in part.
“Service,” “Services,” “Plan,” “Plans” and “System” shall be deemed interchangeable based on context and/or grammatical construct, and shall mean enhanced telecommunication, fax, telephone, advanced call routing, multiple extensions, integrated voice and fax mail, follow-me calling, other features and/or long distance services, including service(s) packaged in/as plans, or services used à la carte, and may include service related to a number or numbers assigned to you (“Number(s)”), access to and use of the GoodPhone.com website, use of applications that run on your computer, smartphone, tablet or other personal device, and the use of VoIP phone(s)/telephony device(s) (“Device(s)”) that you may procure from GoodPhone or another supplier.
“Terminate/Termination” shall refer to an action by GoodPhone to eliminate or end services provided by GoodPhone to You.
“You” and “Your” shall mean the legally-able and entitled person or legal entity to whom this agreement is encumbering, including an individual and/or the company/corporate entity/business unit said individual represents, in conjunction with any and all of its parent companies, wholly or partially owned subsidiaries, unincorporated divisions, joint ventures, operations under assumed names, and affiliates, and all directors, officers, employees, agents, consultants, and other persons working on behalf of the foregoing, and extends to all past, current, would-be and future user(s)/consumer(s)/enjoyer(s) of services.
“Month” and “billing period” shall be considered interchangeable when referring to your service term, length of service, or any other discussion related to the date(s) of your contract start/stop and/or renewal(s) date. This may result in the phrase “month” being a relative description as it relates to your contract start date. In no way shall a calendar month date be used to override the dates in a billing period/cycle when calculating – including but not limited to – fees owed, proration and/or penalties.
“GoodPhone.com” and/or “GoodPhone” are to be considered interchangeable and include GoodPhone.com, and respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or devices under this or prior agreements between you and GoodPhone.
This Terms and Conditions of Service and End User License Agreement are between GoodPhone.com, and you.
1. Standard Terms, Conditions and End User License Agreement
This is an agreement (“Agreement”) for services between you and GoodPhone. Any of the following actions constitutes, without limitation or qualification, your approval to be bound by, and to comply with, the terms of this Agreement: (i) Your initialization of the service, either on the telephone or web page, through the use of your number and phone password; (ii) Your registering for service on our web page and selecting “I Accept” as part of the registration process; (iii) Your signature on a GoodPhone Setup Form; (IV) Your use of the GoodPhone service as previously defined. If you are an individual entering this agreement on behalf of your company, you represent and warrant that you have sufficient and appropriate authority to encumber said company and are competent to do so.
IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, CONDITIONS AND THE END USER LICENSE AGREEMENT, DO NOT USE THE GOODPHONE SERVICE, INSTALL GOODPHONE SOFTWARE ON YOUR DEVICES, OR LOG INTO YOUR SYSTEM TO ADMINISTER AND/OR MAKE CHANGES.
1.1 License Agreement
GoodPhone grants you a limited, revocable, non-exclusive, non-assignable, non-transferable, non-resalable license and right to use the services within the terms set forth in this agreement. All rights not expressly granted under this agreement are specifically withheld and reserved by GoodPhone. Said reservation of GoodPhone’s rights include, but are not limited to, rights to any and all patents, source code, copyrights, trademarks, service marks, trade secrets, proprietary processes, and all other intellectual property rights that may be related to, or found in, your service. You agree to not take, or cause to take, any actions that could limit or interfere with the aforementioned reserved rights (examples include, but are not limited to modification of function, creation of works derived from GoodPhone source whether reverse engineered, inferred or decompiled) and further affirm that any actions taken, whether intentional, unintentional or inadvertent, constitute a violation of this agreement and are subject to, with or without notice, service suspension, cancellation, termination or other action as deemed appropriate at the sole discretion of GoodPhone. Upon termination of the service for any reason, your right to use the service immediately ceases. You shall have no right and GoodPhone will have no obligation thereafter to forward any unread or unsent messages to you or any third-party.
You may not resell or transfer your service or your device(s) or provide a telephone service to anyone else by using your service or features of your service without prior written consent from GoodPhone.
1.2 Disclosures and other pertinent information
You represent and warrant that you are at least 18 years of age possess the legal right and ability to enter into this agreement. You further affirm you will provide or have provided to GoodPhone in connection with your registration for service, true, accurate, current and complete name(s) (personal and/or business), address(es) (physical and/or billing and/or shipping), credit card/payment information and the E911 address(es) for all devices requiring E911 registration. You agree to provide GoodPhone any additional and/or supportive detail (by way of example, valid photo ID, credit card authorization form or supplemental form(s), etc.) which GoodPhone, in its sole discretion, determines may be required to activate, reactivate or continue your service.
If you provide information that is, or that GoodPhone suspects to be, false, misleading, inaccurate, not current, incomplete, fraudulent, or otherwise suspicious, GoodPhone has the right, in its sole discretion, to suspend or terminate your service and refuse any and all current or future use of all services by you. You agree and authorize GoodPhone to ask consumer reporting agencies or trade references to furnish GoodPhone with employment and credit information, and you consent to GoodPhone rechecking this information from time to time. You understand GoodPhone may, and authorize GoodPhone to, report personal and/or business payment and credit history or any other information in the possession of GoodPhone as deemed necessary to collect a debt, or as required by law.
In the process of establishing or maintaining service, GoodPhone may, at its sole discretion, require that you make, or increase a deposit. Said deposit(s) will be held as a partial guarantee of payment and cannot be used by you to pay your bill or delay payment. Unless otherwise required by law, deposits may be mixed with other funds and will not earn interest. If you default (as described in a section following) or this agreement is terminated, GoodPhone may, without notice to you, apply any deposit towards payment of charges due. If GoodPhone refunds the deposit to you, depending on your current payment method, said refund will either be refunded to the credit card on file or sent to you by United States first class mail to your last known address.
At GoodPhone’s sole discretion, you may start to utilize services prior to conducting, or the completion of, a credit review. GoodPhone reserves the right to subsequently demand a security deposit from you based on the results of credit reviews or other performance metrics.
As part of the credit card verification process, GoodPhone may place a $1.00 hold on your credit card. This hold will typically release within four business days but is subject to the terms and conditions of your financial institution.
You consent to GoodPhone monitoring and/or recording calls placed by you to GoodPhone concerning Your account or the service and you consent to GoodPhone contacting you from time to time.
1.3 Other Conditions of Use
1.3.1 Emergency Services, 911 and E911
You represent and warrant that you understand VoIP-based services – including the connection or establishment of VoIP calls to 911 – are subject to the vagaries of the Internet, and as such are inherently unreliable. To that end, you represent and warrant that you have and will maintain, always, a traditional Plain Old Telephone Service (POTS) telephone line, wireless or cellular service that will enable you to call 911 and any other applicable emergency service number. Emergency 911 services are offered by GoodPhone on a best-effort basis as part of GoodPhone’s VoIP phone service and are made available to physical VoIP phones when located in the United States and Canada and registered with GoodPhone’s Service (“E911-Available Device”).
You represent and warrant that you understand Emergency 911 services (including Enhanced 911 or “E911″) provided by GoodPhone may differ in certain respects from the emergency calling services provided by a traditional wire-line telecommunications provider. These differences may have an adverse impact upon the ability or timeliness of the provisioning or dispatching of emergency services to You or others in the event of an emergency. In addition, due to limitations on technology, the location reported by GoodPhone to the public safety dispatcher for Your telephone may not include your specific location within a business premise.
You are responsible for the accurate reporting and updating of the physical location where the service is to be used for each E911-available device, and for instructing each E911-available device user that s/he must provide GoodPhone with the specific location in which they are located within your premises in the event of an emergency. You are required to maintain valid E911 addresses for each of Your physical locations where your service is deployed. Should an emergency arise, emergency services may be delayed or unable to respond to your needs if your service does not have a valid E911 address on file. Not keeping GoodPhone apprised of the physical location of an E911-available device could result in a charge of $150 to your account.
You represent and warrant that you understand that in the event any E911-available device used to access service via the Internet, is moved to another location with suitable Internet access, even though you will be able to use the service without interruption it may take time to update emergency dispatch information, which could result in the failure to dispatch emergency personnel to the proper location.
Enhanced 911 service has several limitations. Such limitations, including those discussed above, may prevent you from making emergency calls and include but are not limited to any of the following:
Loss of electrical power
Loss of Internet connection for any reason
Defective customer premises equipment (CPE)
Delays from updating your registered Service Address
The GoodPhone E911 Service is not available for devices or addresses outside the United States or Canada.
You should inform all employees who may have access to the GoodPhone E911 service, about this section of the agreement and make sure they understand the terms and conditions under which the E911 service is available. In addition, they should use the following guidelines with respect to the service:
Do not hang up on an E911 emergency service call unless and until instructed to do so by the 911 operator.
If the call is disconnected for any reason, immediately attempt to dial 911 again.
Be prepared to give Your physical address and a call-back phone number.
The FCC has an informative guide on VoIP and 911 Service that should be read thoroughly. This FCC guide can be accessed via the following URL: http://www.fcc.gov/guides/voip-and-911-service
1.3.2 Access to the Internet and Availability of Service
When using VoIP or other Internet-based GoodPhone services, you acknowledge you must have operational and properly configured access to the Internet and hereby agree to provide, at your sole expense, your own Internet service with a third-party provider. You further agree to be responsible for payment of all Internet service fees including all equipment necessary to establish and maintain a connection to the Internet as may be required to use GoodPhone services.
Service availability and level(s) may vary due to conditions beyond the control of GoodPhone, including the type and state of your equipment. Service is subject to interruption or limitation due to factors including but not limited to: network capacity limitations, installation, repair, modification to the network, restrictions by GoodPhone’s long-distance providers, GoodPhone’s efforts to combat fraudulent use, non-payment, or other legitimate business and operational reasons.
Notwithstanding the foregoing, you represent and warrant that you understand VoIP-based services are subject to the vagaries of the Internet, and as such are inherently unreliable. You affirm GoodPhone has no duty under this agreement to provide insurance to your benefit against any losses caused by interruption of service, whether caused by disrupted access to the Internet, acts of God, scheduled maintenance windows or other reasons whether reasonably seen or unforeseen.
1.3.3 Acceptance of Financial Responsibility & Default
You are responsible for paying all charges to your account for services. Whether charges result from use authorized or unauthorized by you, including but not limited to, long distance and directory assistance charges, and for all taxes and surcharges imposed on you or GoodPhone as a result of your use of the service. Long distance usage on each call is billed in one-minute increments and the cost is then rounded up to the nearest cent. During the Term of this Agreement, GoodPhone reserves the right to change rates, terms, fees, or taxes (as imposed by the applicable taxing authority) on, or discontinue its offering of, any feature of the service. At the end of your term, or during any subsequent month-to-month period, GoodPhone reserves the right to change or discontinue any rate plan available to you. GoodPhone reserves the right to impose an annual 5% increase in service fees on any plan type, paid monthly, monthly with contract, or annually, with no further notice to you.
Service under this agreement is subject to sales, use, gross receipts, and other taxes (other than a tax imposed upon the net income of GoodPhone), assessments, fees, surcharges, or other governmental charges relating to the services provided, whether or not denominated as a tax and whether imposed now or in the future upon you or GoodPhone. Taxes, surcharges, and assessments may be changed or added in accordance with the applicable taxing authority. Should GoodPhone be required to pay such taxes and/or fees on your behalf as described herein, or taxes and/or fees which the liability post-dates this agreement (e.g. future taxes and/or fees), You agree that you are liable for such taxes and/or fees and authorize the immediate charge of your payment method on file for the full amount due.
Any applicable installation charges and annual maintenance fees are paid for by you in advance. Should you be on an annual plan you will be billed monthly for normal usage, or for any taxes and incidental charges. Should your call traffic exceed a specified maximum amount in a given period, both of which are set at the absolute and sole discretion of GoodPhone, at any time during your billing cycle, GoodPhone reserves the right to immediately and without notice, debit your payment method for monthly traffic costs that have been thus far accrued on your account. This policy typically applies to accounts less than 180 days old; however, the policy may be expanded should GoodPhone deem it warranted. If you would like to know the maximum threshold on your service, please email customerservice@GoodPhone.com.
You shall pay all bills in full by the due date on the bill. Payment will be deemed made when received by GoodPhone unless payment is by means of a check that is later dishonored or by a credit card that is subsequently charged-back. There will be a $5.00 check processing fee assessed monthly. You must give GoodPhone written notice of any reasonable disputes that include clear and precise descriptions regarding the disputed charges appearing on your bill within 30 days of the date of the disputed bill. If written notice is not presented, all charges will be deemed correct and you waive any future recourse with respect to said bill and/or charges. All undisputed charges on the bill are due by or on the bill due date.
If you have authorized payment by credit card, no additional notice or consent will be required for billings to said credit card or account. You will advise GoodPhone of any changes to Your credit card account, such as account number or expiration date changes, etc. GoodPhone accepts credit and debit cards issued by most banks. Prepaid payment methods of any type are not accepted. Virtual/disposable credit cards are accepted from a limited list of financial institutions and subject to GoodPhone review. GoodPhone reserves the right to require prepaid or virtual/disposable payment methods be replaced with an actual credit card within two business days of notification. Failure to replace prepaid or virtual/disposable credit cards will result in account suspension. GoodPhone reserves the right to suspend service for any account(s) having invoices in excess of 30-days past due or upon receipt of a chargeback. In such cases, GoodPhone will send a notification email to the Billing Administrator(s) of the account. GoodPhone may, at its sole discretion, reinstate the service of your account after receiving payment of the chargeback amount, a $25.00 chargeback fee, and any other amounts/fees due. GoodPhone reserves the right to require, at its sole discretion, a deposit in an amount up to the average of the past four billing cycles prior to reinstating any account.
If you fail to pay any bill in full by the due date set forth on said bill, you will be liable for a late payment fee of $25.00 or for interest at the rate of 1.5% per month – whichever is higher, or a lower rate as required by state law. The interest rate may be compounded as permitted by state law. You authorize GoodPhone to refer your account, if past due, to attorneys and/or collection agencies for further action. If any collection action is taken, you agree to reimburse GoodPhone for reasonable attorneys’ fees, court costs, and any other costs and fees, including collection agency fees, undertaken to collect past due bills and/or any other fees. No provision of this agreement shall require the payment or collection of interest in excess of the maximum permitted by applicable law. If any interest hereby provided for is adjudicated to be unlawful, the provisions of this section shall govern and neither You, nor sureties, guarantors, successors, or assigns by you shall be obligated to pay any amount of interest, or any other sum paid for the use, forbearance, or detention of money, in excess of the lawful amount. If GoodPhone receives, collects, or applies as interest any such sum, such amount as permitted by applicable law shall be applied as a payment and reduction of the amount due and owing to GoodPhone under this or any other agreement, and if said amount has been paid in full, any remaining excess money shall forthwith be returned to you. GoodPhone may assess an additional fee of twenty-five dollars ($25) for each check returned for nonpayment.
You affirm and authorize all credit card charges related to your accounts (identified by way of example from e-mail address, credit card or billing information) with a past due balance on an open, suspended, or previous account be charged any outstanding balance upon opening a new account and/or updating credit card information on file. You further acknowledge GoodPhone has no obligation to provide you with any services whatsoever until all outstanding balances related to any of Your past or current accounts have brought current.
You may, at GoodPhone’s sole discretion, be deemed to be in default (“Default”) of this agreement if: (a) You fail to pay the full amount billed to you under this agreement, or any other agreement between you and GoodPhone, within three (3) business days after the due date; (b) You have in the past established a pattern, at GoodPhone’s sole discretion, of non-payment of amounts due GoodPhone or our affiliate(s); (c) You cancel service prior to the end of the term of this agreement; (d) You breach any representation to us or fail to perform and/or adhere to any of the terms you have affirmed in this agreement; (e) You are subject to any proceeding under the Bankruptcy Act or similar laws; (f) You engage in any activity that constitutes, at GoodPhone’s sole and absolute discretion, illegal or unauthorized use of service or equipment; (g) You use the service or equipment in such a manner that it interferes with or adversely affects GoodPhone’s ability to deliver service to any other subscribers; (h) You have failed to respond to calls or email attempts to contact you about your account, or; (i) Your usage of service is deemed by GoodPhone, at its sole discretion, to be excessive. If you are in default, GoodPhone may, at GoodPhone’s sole discretion, with or without notice, suspend or restrict your service and/or terminate this agreement, in addition to all other remedies available to GoodPhone. GoodPhone may require reactivation charges and deposits as set forth above, to restore service after termination or suspension. Upon termination or suspension, you are responsible for paying all amounts and charges owing and/or damages determined under this agreement, including any applicable cancellation fee(s). You agree to pay all costs including attorneys’ fees, collection costs and court costs GoodPhone may incur in enforcing this agreement through any adjudication process.
1.3.4 Term of Service and Requests for Modification
The term of this agreement begins on the date you or GoodPhone activates your service. Monthly-billed service plans will automatically renew each month, whereas annually billed service plans will automatically renew every twelve (12) months for another twelve (12) month term.
You acknowledge and approve modification request(s) from the following person(s) (“Approved Persons”): person(s) able to provide the account name, unique account number, and the contact telephone number used by you under this agreement and who is listed as a Billing Administrator in the GoodPhone billing portal for your account.
You and/or Approved Persons may request cancellation of this agreement at any time by making such in writing or by email to sales@GoodPhone.com. Accounts will be canceled by GoodPhone within a reasonable timeframe. You authorize GoodPhone to cancel your account at, and by the request of, approved persons. The effect of cancellation shall be to relieve you of the obligation to pay new fees subsequent to the date in which cancellation becomes effective. You represent and warrant that you understand said account will no longer be able to utilize any of the services enjoyed while the account was active. You further affirm that all current fees, including those accrued but not yet billed or invoiced, are still owed and will be paid upon receipt of final invoice.
Account cancellation shall not impair or discharge any of your obligations or liabilities for use of services subsequent to the initial request of cancellation yet prior to the effective date of said cancellation. You shall not be entitled to any refund of any portion of the accrued charges for the month in which cancellation notice was received, up until the date that the cancellation becomes effective.
Early cancellation of an annually paid account, during its first 12-month period, will result in the billing of the number of months used in said period in which the account is canceled, with no proration inside of a billing month. Billing for said months will be at the standard, non-discounted, monthly rate for the type of rate plan in use, with a minimum of four (4) months billed within the first twelve (12) months of service. If the plan being canceled is no longer offered at the time of cancellation, the amount billed will be based on the last price in place at the time said rate plan was available. A penalty charge of 20% of the initial annual payment amount will also be applied. All other charges, taxes, and fees other than those for basic service will still be due. Cancellation of an annual account at any time subsequent to its initial 12-month period are subject to a penalty charge of 100% of the remaining term of the contracted period.
You and/or Approved Persons may request a change of Plan(s), which must be submitted in writing or by email to customerservice@GoodPhone.com. You warrant You understand that requests for change may be approved or denied at the sole discretion of GoodPhone.
You acknowledge that approved changes to your service may result in charges and administration fees, including any applicable early cancellation fee(s), should such fees apply to your current plan. Approved change requests will take effect at the beginning of Your next billing cycle. You may request to have your plan converted mid-billing cycle for a one-time fee of $25 per conversion. Expedited conversions typically take 2-4 business days. Account fees for expedited conversions will not be prorated. You are limited to three (3) plan conversions during any twelve (12) month period. Additional conversions will be assessed $50 each. If you convert to a plan having a term which is shorter than your previous plan, you may remain obligated for the full term of the original plan.
1.3.5 Marketing and other communications from GoodPhone
GoodPhone may send promotional or other marketing-related communications to your email address(s) on file. These communications are intended to be informative (e.g. GoodPhone has added a new function or service to our platform that we feel will enhance your experience) or supportive of your general use of the service. You can, at any time, choose to reduce or completely opt-out of these communications by selecting options available at the bottom of each email. You acknowledge that opting out of promotional or other marketing-related communications will not prevent you from receiving other email or phone communications from our support, billing, or other departments for their business process-specific purposes.
2. Product(s) and Pricing
GoodPhone offers a variety of services for you to choose from. These services vary from monthly, annual, metered, flat-rate/unlimited, à la carte services and will change from time to time. You acknowledge and affirm that GoodPhone has no obligation to maintain, freeze, add, retain, enhance, or customize features or services for you. GoodPhone reserves the right, in its sole discretion, with or without notice to discontinue, modify, repackage, reprice, replace, or otherwise alter any products, plans, features, functionality, reports or any other element of the service (“Changes”). You acknowledge and affirm that you agree to hold harmless and release GoodPhone of any liability directly or indirectly related to any and all changes made to the service.
2.1 Flat Rate/Unlimited Plans
GoodPhone reserves the right to review usage of flat-rate plans to ensure that you are not abusing such plans. You agree to use the flat-rate plans for normal day-to-day typical business voice or fax calls and will not employ methods or devices to take advantage of flat-rate plans by using the service(s) excessively or for means not intended by GoodPhone. Flat-rate services may not be used for monitoring services, data transmissions, transmission of broadcasts or transmission of recorded material. GoodPhone may terminate, with or without notice, your service or change your service plan if, in its sole discretion, GoodPhone determines you are abusing the flat-rate plan.
All Flat-Rate Plans are subject to all the Prohibited Use and Fair Use limitations set forth in this Fair Use Policy. In addition, all flat-rate plans are subject to the following terms and conditions:
Flat-Rate Plans are for normal residential or business use.
Flat-Rate Plans are intended to facilitate communication between two persons at one time per line.
Flat-Rate Plans cannot, under any circumstances, be used for call-in lines, call centers, trunking (to a PBX or otherwise), continuous or extensive call forwarding, auto-dialing, fax blasting, telemarketing (including without limitation charitable or political solicitation, and/or polling), junk faxing, fax spamming, or other high volume or multi-person calling or faxing purposes.
Any other use is forbidden by law.
GoodPhone offers unlimited monthly plans for some of its products and services. An unlimited plan is subject to the terms and restrictions of these terms of service. If, for any reason, GoodPhone believes that your usage of the unlimited plan and services violates these terms of service, then GoodPhone may, in its sole discretion with or without notice, either terminate your unlimited plan or immediately convert your unlimited plan to a metered plan, as set forth in the terms of service.
2.2 Fax Services
Internet-based fax services are built into many GoodPhone products. Both inbound faxes sent to your service on any GoodPhone number and outbound faxes from your service may use plan minutes and/or are subject to the fair use policies and the specifics of your plan.
2.3 Free/Discounted Equipment or Services on Annual Plans
GoodPhone reserves the right to discount equipment based on contract term. Discounts are provided with the understanding you will stay with GoodPhone for a minimum period of twelve (12) months. Should you receive discounted equipment as part of an eligible plan and (a) cancel or cause to be terminated before the first twelve (12) month term is complete; or (b) within the initial twelve (12) month period change to a plan that does not offer or include equipment, you agree and hereby authorize the charge of 100% of the price displayed on the GoodPhone website that is in place at the time of service modification, for all equipment (“Equipment Charge”). This Equipment Charge is not eligible for, nor will be, prorated.
Should the equipment in your possession no longer be available on the GoodPhone website, you agree and hereby authorize the charge of 75% of the most recent Manufacturer’s Suggested Retail Price at the time of service modification, as last published by the manufacturer; discounted equipment (“Discontinued Equipment Charge”). This Discontinued Equipment Charge is not eligible for, nor will be, prorated.
2.4 Free Trials
GoodPhone may offer trial accounts or trial periods based on availability of product. Free Trials are limited to one account and restricted to first-time customers/subscribers. International numbers and calls are not available for free trials, and other restrictions may apply. You must have Internet access and a valid credit/debit card to participate in a free trial offer. Upon registering for a free trial, your credit/debit card will be authorized. No charges will be made against the credit/debit card – aforementioned $1.00 hold notwithstanding – unless you do not cancel the account within the free trial period, typically, 14 days. GoodPhone will convert the free trial account to a standard account and begin billing your credit/debit card automatically at the end of the free trial period. YOU MUST CANCEL YOUR FREE TRIAL ACCOUNT BEFORE THE END OF THE FREE TRIAL PERIOD TO AVOID CHARGES TO YOUR CREDIT/DEBIT CARD. GoodPhone will continue to bill the credit/debit card on a recurring monthly basis until the account is canceled. You may cancel your account at any time subject to the terms and conditions of cancellation as described above. Once your account is converted to a standard account, GoodPhone will not issue credits or refunds for any remaining unused trial minutes. You are responsible to ensure you are signing up for a free trial account. GoodPhone will not credit or refund any amount charged if you signed up for a standard account instead of a free trial account. Free Trial accounts are not available on all products.
2.5 Discounts and Credits
GoodPhone reserve the right to offer promotional discounts based on eligibility. You acknowledge you may not qualify and agree to hold GoodPhone harmless for any promotional discounts for which you are not eligible.
You may receive credits and/or discounts towards or on future invoices as the normal course of doing business, as the result of disputed charges that GoodPhone deems, in its sole discretion, to be valid, or other reasons as the need presents itself and GoodPhone approves of such credits and/or discounts. You agree to hold the details of any credits and/or discounts received in the strictest of confidence. You acknowledge any violation of this clause may result in the revocation of said credits and/or discounts in question regardless of how far in the past said credits and/or discounts were approved. Revocation of credits and/or discounts will result in the aggregated value of all credits and/or discounts from the time of their inception becoming immediately due and payable, and you authorize the immediate charge of revoked credits and/or discounts to your payment method on file.
2.6 Equipment Acquisition and Returns
During the normal course of business, as a matter of convenience, or for any other reason, you may elect to acquire, whether by payment for goods sold or as part of a free or heavily discounted plan, equipment for use with your services from GoodPhone. GoodPhone does not lock down or restrict equipment sold to the GoodPhone service. To this end, you acknowledge and affirm that, warranty exchanges notwithstanding, all equipment sales are final and not entitled to a refund or exchange. Free and/or discounted equipment is subject to the terms and conditions outlined in section 2.3 above, in addition to the terms and conditions set forth in this section 2.6.
2.6.1 Equipment Return Policy
Warranty claims notwithstanding, GoodPhone may, in its sole discretion, agree to accept the return of equipment (“RMA”). The financial terms of the RMA are subject to the terms and conditions of section 2.5 above.
You agree to be responsible for all return shipping charges and assume any and all liability for any damage that may occur while shipping equipment to GoodPhone. GoodPhone recommends You elect to purchase insurance for the full replacement value of the equipment being returned. All equipment returned as part of a non-warranty RMA transaction must be fully functional, RETURNED IN ORIGINAL PACKAGING, include all documentation, guides, ancillary equipment/parts and accessories, cables, peripherals, power supplies/adapters, and be in a generally resalable condition. You agree and authorize, in the sole and absolute discretion of GoodPhone, either (a) the insured return of any equipment not in the aforementioned condition to you at your expense; (b) a charge of twenty-five (25) dollars for each item(s) missing, damaged or otherwise deemed, at the sole and absolute discretion of GoodPhone, to not be generally resalable, up to the full MSRP of the equipment being returned.
You agree and affirm that you release any rights, possession or entitlement of any information contained on RMA equipment and said information becomes the property of GoodPhone upon its acceptance of the package from the carrier. GoodPhone recommends you properly manage and/or dispose of any residual information before releasing RMA equipment to a carrier for delivery to GoodPhone.
3. Use Policies
3.1 Lawful purposes only
You may use the GoodPhone service and your device only for lawful, proper and appropriate purposes. You may not use the service or your device in any way that is illegal, improper or inappropriate. A non-exhaustive list of examples of illegal, improper or inappropriate uses of the GoodPhone service and/or devices includes, but is not limited to: Interfering with GoodPhone’s ability to provide service(s) to you or other subscribers, or avoiding your obligation to pay for the service; use of the service to threaten, abuse, harass, defame, deceive, defraud or invade another’s privacy or engage in any similar behavior; use of the service or your device for auto-dialing, continuous or extensive call forwarding, fax or voicemail broadcasting or blasting; use of the service or your device to impersonate another person; send bulk unsolicited messages; use robots, data mining techniques, or other automated Devices or programs to catalog, download, store, or otherwise reproduce or distribute information from the service or use any automated means to manipulate said service; use of the service that is in violation of any law, rule, or regulation; in violation of any third-party’s intellectual property or personal rights; or use that exceeds your permitted access to the service; and, use of the service for transmitting or receiving any communication or material of any kind which would constitute a criminal offense, give rise to a civil liability, or otherwise violate any applicable local, state, national or international law or encourage conduct that would constitute a criminal offense, give rise to a civil liability, or otherwise violate any applicable local, state, national or international law.
Should GoodPhone determine, in its sole and absolute discretion, that you are using the service in violation of the Lawful Purposes described above or other restrictions in this agreement, GoodPhone reserves the right to, with or without notice, suspend or terminate your service, subject to the terms in the Acceptance of Financial Responsibility & Default section above.
3.2 Fair Use
GoodPhone must ensure its ability to deliver consistent, reliable, and predictable services to its subscribers. To that end, GoodPhone has adopted these general fair use requirements regarding the use of service resources:
You agree to use the GoodPhone system within the parameters of the Services You signed up for, in good faith, and within the typical day-to-day usage pattern of a typical business or personal user.
You agree to abide by the terms and conditions, set forth above, regarding the utilization of flat-rate/Unlimited Plans.
You for the plans utilizing Automated Call Distribution queues (ACD queues), the number of concurrent calls to the ACD queue must be equal to or less than the total number of lines on your system.
You agree each VoIP line/set of credentials will be used by only one user/device on your system, subject to all other terms and conditions of use herein. To this end, you agree and affirm, should you desire multiple – concurrent or non-concurrent – users on your system to use the service, to acquire at least one VoIP line/set of credentials for each user.
You agree that you will not employ practices or devices or applications in an attempt to obfuscate your behavior in violation of these requirements and that you will not otherwise avoid the requirements set forth herein.
3.3 International Calls
GoodPhone plans and pricing assumes calls will be routed inside the continental United States, and to that end, calls to international locales are disabled by default. Activation of international routing may require a minimum deposit of $250 and some additional processing. You acknowledge and approve, with respect to international routing, to the participation in the GoodPhone Credit Review process acknowledging and accepting that a scanned image of current and valid government-issued ID may be requested. AT NO TIME SHOULD IMAGES OF CREDIT CARDS BE SUBMITTED TO GOODPHONE. Any submissions of credit card images will be immediately destroyed and not used for identification purposes. All international charges are the sole responsibility of the GoodPhone user. Activation of International calling comes with the ownership of all international charges even in the event of unauthorized usage. The current international calling rates ARE SUBJECT TO CHANGE FROM TIME TO TIME WITHOUT NOTICE.
3.4 Performance Monitoring
GoodPhone may monitor the use of our systems & service for violations of this Agreement. GoodPhone may remove or block all communications should GoodPhone suspect a violation of this agreement, or if GoodPhone thinks it necessary in order to protect our systems and service, or GoodPhone, its parent, affiliates, directors, officers, agents, and/or employees from harm.
3.5 Retention of Subscriber Data
As a convenience to GoodPhone subscribers, GoodPhone provides limited retention of subscriber data, including but not limited to, call detail records (CDR), e-mail, voice mail, fax mail, call recordings and/or other subscriber-related data transmitted or stored (“Subscriber Data”). To this end, you acknowledge and affirm GoodPhone has no obligation to store, archive or retain any of the aforementioned subscriber data on your behalf or on the behalf of any third-party, and you further agree to hold harmless and release GoodPhone of any liability for the unavailability of any of your subscriber data. You acknowledge and affirm that GoodPhone has no obligation to store, transmit or receive any communication that, in its sole and absolute discretion, with or without notification, exceeds any limits in place for the size of said communication.
3.6 Use of Service and Device(s) Outside the United States
The GoodPhone service enables You to call foreign countries from the United States as well as use the service as you travel abroad; however, the service is intended to work within the United States and Canada where generally unencumbered high-speed Internet connections can be utilized. If the high-speed Internet connection you are using is not within a GoodPhone service area or your ISP or broadband provider places restrictions on using VoIP services, GoodPhone does not claim that Your ISP will allow you to use the service. You will be solely responsible for any violations of local laws and regulations or violations of your ISP and broadband provider terms of service because of your use of the service. All use of GoodPhone service to or from areas outside the United States is at your own risk and subject to the vagaries of the Internet.
3.7 Altering or Tampering with Applications or Devices
If you copy or alter, or have someone else copy or alter, the firmware or software of the device(s) or application(s) in any way that facilitates a compromise of your service or a violation of the terms of service of an application, you are responsible for any charges or damages that result. You may not attempt to hack or otherwise disrupt the service or make any use of the service that is inconsistent with its intended purpose.
3.8 Theft of Service
GoodPhone recommends you maintain a complex, easy for you to remember while difficult for others to guess, password for your phone (PIN) and web password. You will notify us immediately if your device(s) is/are stolen or if you believe that your service is being stolen, fraudulently used, or otherwise being used in an unauthorized manner. When you notify us of one of these events, you must provide your account number and a detailed description of the circumstances of the alleged theft, alleged fraudulent use, or alleged unauthorized use of service. GoodPhone reserves the right to interrupt or restrict service to you, without notice, if GoodPhone suspects fraudulent or abusive activity on your system. You agree to cooperate with GoodPhone in any fraud investigation and to use any fraud prevention measures GoodPhone prescribes. If you fail to notify us of suspect behavior in a timely manner, GoodPhone may disconnect your service and levy additional charges on you. Until you notify us, you will be liable for all use of the service by a device(s) stolen from you and any other stolen, fraudulent, or unauthorized use of the service.
3.9 Content and Regulations Governing Communications & Transmissions
You are fully responsible for the content of your transmissions through the service. GoodPhone reserves the right to take any action with respect to the service that is deemed necessary or appropriate, in its sole discretion, if GoodPhone believes you, your usage, or your information may: create liability for GoodPhone, compromise or disrupt GoodPhone products or services for you, other subscribers, or GoodPhone suppliers, agents, or other associates. Your use of the service is subject to all applicable local, state, national and international laws and regulations (including without limitation those governing account collections, export control, consumer protection, unfair competition, anti-discrimination, securities or false advertising). You agree:
To comply with all laws regarding the transmission of technical data exported from any country through the service;
not to use the Service for any illegal purpose;
not to interfere with or disrupt networks connected to the service;
to comply with all regulations, policies, and procedures of networks connected to the service;
not to use the service to infringe any third-party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; and,
not to transmit through the service any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material of any kind or nature. You further agree not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national or international law or regulation.
The service makes use of the Internet for you to send and receive information of your own choosing. As a result, your conduct is subject to Internet regulations, policies and procedures. You agree not to use or reference the service for chain letters, junk fax or junk mail, spamming or any activity making use of distribution lists to any person who has not given specific permission to be included in such a process or on such list. You further agree not to attempt to gain unauthorized access to other computer systems. You shall not interfere with other subscribers' use and enjoyment of the service or another entity’s use and enjoyment of similar services.
3.10 Number Ownership and Porting
You understand and agree that you are not the owner of any GoodPhone-assigned telephone number (Number). All rights to, and ownership of, any such Number are retained by, and fully vested in, GoodPhone. GoodPhone will assign or re-assign such numbers to you for your use during the term of this Agreement. You agree and affirm that (a) GoodPhone may from time to time and for various reasons need to change the number assigned to you (by way of example, area code splits or for any other reason within or outside of GoodPhone’s control) and (b) following the termination of your account for any reason you will no longer have access to said number(s). You acknowledge and affirm an understanding that said number(s) may be immediately re-assigned to another subscriber. You further agree that GoodPhone will not be liable for damages (including consequential or special damages) arising out of any such number re-assignment and You hereby waive any claims with respect to any such re-assignment, whether based on contract, tort or other grounds, even if GoodPhone has been advised of the possibility of damages.
You may port numbers into your system, or port Numbers out of your system.
YOU ACKNOWLEDGE AND AFFIRM THAT SHOULD YOU CANCEL YOUR GOODPHONE SERVICE PRIOR TO NUMBER(S) SUCCESSFULLY BEING ACCEPTED BY THE WINNING CARRIER, YOU WILL BE UNABLE TO PORT NUMBER(S) AWAY FROM YOUR SYSTEM, AND LOSE ANY RIGHTS TO SAID NUMBERS.
You acknowledge and affirm numbers on suspended or terminated accounts for any reason are not eligible for porting out, regardless of whether you ported said numbers into your system.
You acknowledge and affirm numbers on accounts having a past due or outstanding balance are not eligible for porting out, regardless of whether you ported said numbers into your system.
If the service associated with your GoodPhone number is in the process of being canceled, GoodPhone will, upon your written request and following standard porting procedures, allow you to move your GoodPhone Number(s) from GoodPhone to an alternate carrier provided that (a) the cancellation of service is on favorable terms; that (b) all fees and charges for the service due have been paid in full.
The timing of the port completion is determined by the winning carrier. GoodPhone is not notified by the winning carrier when the port is complete. Therefore, it is your responsibility to communicate with GoodPhone when the number has been ported away and is fully functional on the winning carrier’s service. GoodPhone will then remove the number from your system.
PORTING AWAY THE LAST NUMBER ON YOUR SERVICE WILL NOT AUTOMATICALLY CANCEL YOUR ACCOUNT. It is your responsibility to communicate with GoodPhone when the last number has been ported away and is fully functional on the winning carrier’s service. At that point, Approved Persons may request cancellation of this agreement by making such request online, in writing or by email to customerservice@GoodPhone.com.
3.11 Recording of Calls
Your system includes functionality to record calls. While the system provides a mechanism for automatically notifying parties when inbound calls are being recorded, no such recording ability is available for outbound calls. Regardless of whether calls being recorded are inbound or outbound, you agree and affirm that you and your users are responsible for obeying all state, local, and federal laws associated with the announcement and/or use of call recording. GoodPhone accepts no responsibility for the use, or your misuse of, call recording or the announcement of its use.
Notices to you shall be deemed effective when sent by email to the Billing Administrator and/or the System Administrator of record, or, at our option, three (3) days following the date deposited in the U.S. Mail addressed to your address as kept in our files. You are responsible for notifying us of any changes in your address and contact information such as email address and phone number. Written notice to us shall be effective when directed to our Billing Department and received at our email address, billing@GoodPhone.com. Your notice must specify your name, GoodPhone phone number, and your account number and must be sent from the Billing Administrator’s email for the account in question. Oral notices shall be deemed ineffective.
5. Modification, Transfer and Assignment
GoodPhone reserves the right to modify this agreement; however, any such change will (a) be made in good faith, and (b) if significant (as determined in the sole discretion of GoodPhone), will only be made after first providing you with notice of the change. You can review the most current version of this agreement at any time at GoodPhone.com/agreement. If you do not agree to a significant change, you may request cancellation of this agreement by giving GoodPhone written notice within 15 days of receipt of the notice of such significant change. No hand-marked changes on this agreement or any amendment will be valid unless accepted by GoodPhone in writing. Delivery by facsimile transmission (fax) or email to the appropriate party of a copy of a modification of this agreement shall be effective as delivery of an original.
GoodPhone may assign all or part of its rights or duties under this agreement in connection with a sale of all, or substantially all, the assets of GoodPhone to a third-party without notice to you; provided, any such third-party shall be obliged to honor the terms of this agreement.
You may not assign this agreement without prior written consent from GoodPhone.
THE SERVICES ARE PROVIDED “AS IS”, WITH THE EXCEPTION OF “EQUIPMENT” DESCRIBED BELOW. GOODPHONE MAKES NO WARRANTIES REGARDING THE SERVICE WHATSOEVER AND EXPRESSLY DISCLAIM ANY AND ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. GOODPHONE DOES NOT AUTHORIZE ANYONE TO MAKE A WARRANTY OF ANY KIND ON BEHALF OF GOODPHONE AND YOU SHOULD NOT RELY ON ANY SUCH STATEMENT. THIS PARAGRAPH SHALL SURVIVE TERMINATION OF THIS AGREEMENT. YOUR USE OF GOODPHONE PRODUCTS AND SERVICES IS AT YOUR OWN RISK. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR DOWNLOADING AND/OR USE OF FILES OR OTHER MATERIAL (INCLUDING GOODPHONE SOFTWARE) OBTAINED EITHER DIRECTLY OR INDIRECTLY FROM GOODPHONE. YOU AGREE THAT NEITHER GOODPHONE NOR ANY OF ITS LICENSORS OR SERVICE PROVIDERS WILL BE LIABLE FOR DAMAGES (INCLUDING CONSEQUENTIAL OR SPECIAL DAMAGES) ARISING OUT OF YOUR USE OF OR INABILITY TO USE GOODPHONE PRODUCTS OR SERVICES, AND YOU HEREBY WAIVE ANY CLAIMS WITH RESPECT THERETO, WHETHER BASED ON CONTRACTUAL, TORT OR OTHER GROUNDS, EVEN IF GOODPHONE OR ANY SUCH LICENSOR OR SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. THE ENTIRE LIABILITY OF GOODPHONE AND ITS LICENSORS AND SERVICE PROVIDERS AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO THE USE OF THESE PRODUCTS AND SERVICES OR ANY BREACH OF THIS AGREEMENT ARE LIMITED TO THE LESSER OF: (I) THE AMOUNT ACTUALLY PAID BY YOU FOR ACCESS TO AND USE OF THE SOFTWARE OR SERVICES IN THE THREE (3) MONTHS PRECEDING THE DATE OF YOUR CLAIM OR (II) U.S.$500.00. YOU HEREBY RELEASE GOODPHONE AND EACH OF ITS LICENSORS AND SERVICE PROVIDERS FROM ANY AND ALL OBLIGATIONS, LIABILITIES AND CLAIMS IN EXCESS OF THIS LIMITATION. SOME JURISDICTIONS DO NOT ALLOW IMPLIED WARRANTIES TO BE EXCLUDED OR MODIFIED OR LIABILITY TO BE LIMITED, SO NOT ALL OF THE ABOVE LIMITATIONS MAY APPLY TO YOU.
If you rely on the representations or warranties of any third persons with respect to the services (including without limitation by dealers or resellers of the services) beyond those made by GoodPhone, your sole remedy for such reliance is against the third person making such representation or warranty.
As part of your services, GoodPhone may provide equipment to you. GoodPhone’s liability for delivery shall cease, and title (if applicable) and all risk of loss or damage shall pass to you upon delivery to carrier. You will be provided a twelve (12) month manufacturer’s warranty from the date of purchase of equipment or service. You shall be required to obtain authorization from GoodPhone to return any equipment, including obtaining a valid Return Material Authorization (RMA) number and pay any return shipping charges. GoodPhone will provide replacement equipment only if the equipment is deemed to be defective and covered under manufacturer’s warranty. GoodPhone will not cover replacement for lost, stolen or modified equipment. Equipment returned by you that is not covered under warranty may be refused by GoodPhone, and you will be responsible to pay return shipping charges.
7. Force Majeure
GoodPhone shall be held harmless from any delay or failure of performance arising from occurrences beyond its control, including, without limitation: Acts of God; insurrection; riots; war; rebellion; terrorism; revolution; military or usurped power or civil war; commotion; disorder; strike or lockout by persons other than GoodPhone’s personnel; actions or inactions of providers, subcontractors and any other third-party providers and any unforeseen circumstances and acts beyond the control of GoodPhone which render the performance of GoodPhone’s obligations impossible.
8. Mutual Respect and Privacy of Communications
You agree that the business relationship between you and GoodPhone provides value to both parties and as such enjoys a mutual and reciprocal respect. To this end, you agree that you will privately approach GoodPhone with any grievances or frustrations related to the service you may be experiencing. By extension, you agree to not directly, indirectly, through a third-party or any other vector, publicly make or cause any public communication that would malign, slander, smear, undermine or disparage GoodPhone, its service(s) or its affiliates. Such communication includes, but is not limited to any communications via the Internet, including blogging, posts on public forums (e.g. Facebook, Yelp, etc.), other social media venues, via print media, or any other method of disseminating communication. You further agree not to solicit or encourage, directly or indirectly, any such statements, comments, or communications by any third-party.
GoodPhone agrees to and will abide by the reciprocal of this clause and will make every reasonable effort not initiate or cause any of the above-referenced communication to occur with respect to you.
Per the terms of the termination section following, GoodPhone may terminate or suspend your service and/or access to your service should you violate the terms of this clause.
9. Termination & Cancellation
In general you understand and agree that GoodPhone may at any time, with or without notice, terminate, block, suspend or otherwise interfere with your service if GoodPhone determines: (a) You have verbally insulted, abused, or harassed any of its employees, contractors, agents, or other representatives; (b) You cause or bring any legal action or proceeding, including without limitation in any court, regulatory, or administrative body, arbitral body, or mediator, against GoodPhone, or participate in any class action lawsuit in which GoodPhone is a party; (c) it should be, in GoodPhone’s sole and absolute discretion, in the best interest of GoodPhone to do so.
You may cancel your account at any time, with or without cause subject to the terms and conditions outlined herein as well as those specified in your plan.
10. Limitation of Liability
GoodPhone shall not be liable to you for interruptions of service, loss of data, interception of any your telephone calls or faxes, omissions or errors of third parties, equipment failures, natural disasters, strikes, government actions, or other causes. GoodPhone shall not be liable if changes in operations, procedures, or services require modification or alteration of your equipment or render your equipment obsolete. There shall be no reductions, set-offs, or credits against the charges for service for downtime or interruption of service. In no event shall GoodPhone be liable to you for incidental, consequential, or punitive damages, including but not limited to lost profits, loss of use, or loss of business opportunity even if GoodPhone has been advised of the possibility of such damages. GoodPhone shall not be liable for injury to you, other persons, or property damage through the use of any equipment or service provided under this agreement. In no event shall GoodPhone be liable for losses, damages, or claims arising out of your use or attempted use of 911 or E911 service(s), nor shall GoodPhone be liable for your inability to access the 911 or E911 service. This limitation of liability applies to all causes of action and survives termination of this agreement.
YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS GOODPHONE AND ITS PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, AGENTS, EMPLOYEES, AND ANY UNDERLYING CARRIER, FROM AND AGAINST ANY AND ALL CLAIMS, EXPENSES OR DAMAGES (INCLUDING ATTORNEYS’ FEES), WHETHER KNOWN OR UNKNOWN, ARISING FROM (a) YOUR USE OF THE SERVICE, (b) ANY OTHER PERSON’S USE OF ANY ACCOUNT OR PIN YOU MAINTAIN, REGARDLESS OF WHETHER SUCH USE IS AUTHORIZED BY YOU, OR (c) YOUR PROMISES OR STATEMENTS MADE IN THIS AGREEMENT. YOU HEREBY AGREE TO WAIVE ALL LAWS THAT MAY LIMIT THE EFFECTIVENESS OF THE FOREGOING RELEASES. NOTWITHSTANDING THE FOREGOING, YOU SHALL NOT BE LIABLE FOR CLAIMS, EXPENSES, OR DAMAGES ARISING FROM THE INTENTIONAL OR GROSSLY NEGLIGENT ACTS OF GOODPHONE OR ITS EMPLOYEES, AGENTS, CONTRACTORS, OR REPRESENTATIVES. THIS LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
You agree to reimburse GoodPhone for any and all costs and reasonable attorneys’ fees incurred by GoodPhone in defending any claims relating to your misuse of service or equipment. You also agree to indemnify, hold harmless, and defend GoodPhone against any claims relating to the service brought by your callers arising from interruption of service, loss of data, interception of any of your telephone calls or faxes, omission or errors of third parties, equipment failures, natural disasters, strikes, government actions, or other causes beyond GoodPhone’s reasonable control.
12. Dispute Resolution By Binding Arbitration
In the event of any dispute, claim, question, or disagreement arising from or relating to this agreement or the breach thereof, the parties hereto shall use their best efforts to settle the dispute, claim, question, or disagreement. To this effect, they shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. If they do not reach such a solution within a period of 45 days from the initial communication of dispute, claim, question, or disagreement, then, upon written notice by either party to the other, all disputes, claims, questions, or differences shall be finally settled by arbitration administered by the American Arbitration Association (“AAA”) in accordance with the provisions of its Commercial Arbitration Rules and the Supplementary Procedures for Consumer-Related Disputes, as modified by this agreement, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
Both parties agree that, by entering into this agreement, you and GoodPhone are each waiving the right to a trial by jury or to participate in a class action. This agreement to arbitrate is intended to apply to any and all causes of action and includes, but is not limited to:
any claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other cause of action; any claims that arose before this or any prior agreement;
any claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and any claims that may arise after the termination of this agreement.
This agreement evidences a transaction in interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this provision. This arbitration provision shall survive termination of this agreement.
An arbitrator selected by GoodPhone and an arbitrator selected by you shall, within 10 days of their appointment, select a third neutral arbitrator. In the event that they are unable to do so, the parties or their attorneys may request the American Arbitration Association to appoint the third neutral arbitrator. Prior to the commencement of hearings, each of the arbitrators appointed shall provide an oath or undertaking of impartiality. The award of the arbitrators shall be accompanied by a written statement of the reasons upon which the award is based. The arbitrator is bound by the terms of this agreement. Any arbitration under this agreement will take place on an individual basis; consolidation, class arbitrations and class actions are not permitted. All issues are for the arbitrator to decide, except those issues relating to the scope and enforceability of this arbitration provision, which is for a court to decide.
Unless you and GoodPhone agree in writing to the contrary, any arbitration hearings will take place in Santa Clara County, California. If your claim is for $10,000 or less, You may choose, at your initial sole cost, whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If Your claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules.
In the event of any legal action, arbitration or other, between you and GoodPhone, the non-prevailing party shall reimburse the prevailing party for all reasonable and documented attorneys’ fees, costs, and expenses relating to the dispute.
13. Regulation, Governing Law and Severability
The provision of service under this agreement may be regulated by federal, state, or local authority where the service is provided. GoodPhone reserves the right to make changes to this agreement and to the provision of service under this agreement that are necessary to comply with statutes, rules or regulations governing the provision of the Service. In the event that any action is filed to interpret or enforce this agreement, the most prevailing party shall be entitled to recover its costs, including expert witness fees and reasonable attorneys’ fees. If any part of this agreement is held invalid or unenforceable, that portion shall be construed to reflect the parties’ original intent, and the remaining portions shall remain in full force and effect. This agreement constitutes the entire agreement between GoodPhone and you with respect to your use of GoodPhone services and your GoodPhone account, and it supersedes all prior or contemporaneous communications and proposal(s), whether oral or written, between GoodPhone and You with respect thereto. The failure of GoodPhone to exercise or enforce any right or provision of this agreement shall not constitute a waiver of such right or provision.
14. Mobile App – Apple and Android Phones and Tablets
The GoodPhone mobile app requests access to local phone contacts to make SMS/MMS messages and calls. GoodPhone reserves the right to interact and share user information and user likeness with Gravatar. The product is not a replacement for your mobile or fixed line telephone. In particular, the product does not allow you to make emergency calls to emergency services. You must make alternative communications arrangements to ensure that you can make emergency calls if needed.
15. Directory Listing
Upon your written request, GoodPhone will seek to arrange for listing of your telephone number in the local telephone directory, such listing to consist of one line of standard type. Since the directory is published by a third-party with no contractual relationship with GoodPhone, GoodPhone will not be liable to you, or third-party, for any claims, damages or otherwise, due to any omitted listings from, or erroneous listings in the telephone directory, including but not limited to any typographical or numerical errors.
You have not received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from a GoodPhone employee or agent in connection with this agreement. Reasonable and nominal gifts and entertainment provided in the ordinary course of business do not violate the above restriction. If you learn of any violation of the above restriction, you will use reasonable efforts to promptly notify GoodPhone’s Legal Department.
17. FRAUDULENT CALLS
In connection with your use of the services, you are solely responsible for all security measures with respect to the detection and prevention of any unauthorized use of the services, including, but not limited to, the selection, implementation or maintenance of such security measures and safeguarding all information related thereto (together, the “Security Measures”). GoodPhone shall have no liability or obligation in any way with respect to such security measures. Furthermore, the parties hereto acknowledge and agree you are exclusively responsible for the confidentiality and protection of any account information, including, but not limited to, passwords or other security related information (together, “Security Information”) and any unauthorized access to your account(s) by way of the use of such Security Information. GoodPhone shall have no liability or obligation in any way with respect to such Security Information. You shall be solely responsible for payment of long distance, toll and other telecommunications charges incurred through use of the services. You shall not be excused from paying GoodPhone for services provided to you as a result of a failure by you to maintain the security measures or protect the security information. In the event GoodPhone discovers a failure by you to maintain the security measures or protect the security information, GoodPhone may, but shall not be obligated to, take immediate action, with or without notice to you, that is reasonably necessary, in GoodPhone’s sole and absolute discretion, to address the failed security measures and/or breach of security information. Notwithstanding anything to the contrary contained herein, it is understood that GoodPhone is under no obligation to investigate the authenticity of calls charged to your account and shall not be liable for any fraudulent or unauthorized calls processed by GoodPhone and billed to your account.
GoodPhone® customer service agreement